Policies

Cancellation, refunds, and disputes — Simpson Growth Solutions, LLC

Billing

Online coaching is $300 per month. Billing is monthly and recurring. The term is month-to-month and renews automatically on the same calendar day each month until cancelled. The first payment is due before the first program is delivered.

Cancellation

• Either party may cancel at any time with 14 days' written notice. Email is sufficient.
• Services continue through the end of the paid month in which notice falls.
• There is no long-term contract and no cancellation fee.

Refunds

• Fees cover ongoing availability, programming, and review across the month. Fees are not refundable or pro-rated for weeks in which a client does not train, does not submit a check-in, or does not use the service.
• No partial-month refunds are issued on cancellation.
• If coaching is terminated by Simpson Growth Solutions for reasons other than a client's breach, the unused portion of the current month is refunded pro-rata.
• Approved refunds are returned to the original payment method, ordinarily within 5–10 business days.

Disputes

• Raise any billing problem by email first — most issues are resolved within two business days without a formal dispute.
• Disputed charges are reviewed against delivered programming, submitted check-ins, and the signed coaching agreement.
• Michigan law governs the coaching agreement.

Returns

No physical goods are sold or shipped, so no return policy applies.

Questions

Anything about billing, cancellation, or a refund:
simpsongrowthsolutionsllc@gmail.com

Emails are answered within two business days.